Duel Situations

The head of the company was on a business trip. Upon his return, he learns that the Manager has entered into a verbal agreement with the equipment supplier and is waiting for the Manager to sign the contract. Equipment prices are high, they are 10% beyond the planned budget. The Manager refuses to sign an agreement on such terms and demands that the Manager find another supplier who will offer prices in accordance with the allocated budget.
The Manager reminds the Manager that the task was set to deliver the equipment within 10 days. The selected Supplier is ready and can quickly manufacture and supply the necessary equipment. Since time was limited, the Manager chose a company with which he had already worked more than once and which had proven itself well. Finding another supplier in such a short time is unrealistic.
The situation is complicated by the fact that the Supplier, despite the lack of a written contract, has already begun manufacturing the equipment, since the delivery time is minimal, and the Manager asked to speed up the process.

Roles and interests:

The supplier wants to deliver on the agreed terms, since he has already allocated money and started production of the equipment.
The manager wants to maintain a good relationship with the Manager and deliver on time; for failure to meet delivery deadlines, he faces loss of bonus.
The head of the company demands that the equipment be delivered on time and with the required quality, but the prices do not go beyond the specified budget.

The director of a small studio producing video advertising agreed to sell a 20% share to his regular client - an Investor (a large advertiser in a given city). All the terms of the deal were agreed upon, but the deal itself was delayed for mutual reasons, but still more because of the Studio Director: some work to secure the contract was unfinished.
Unexpectedly, this studio received an offer from the capital’s largest advertising agency for an exclusive partnership agreement, according to which it would produce all video advertising for this agency, as a result of which turnover is expected to increase several times. The terms of this agreement, however, require a lot of work. It is clear that there are competitive offers.
Having learned about the agreement, the Investor stated his desire to carry out the transaction immediately, naturally, on the old terms.

Roles and interests:

The investor wants to conclude a deal on the old terms, again keeping in mind that the studio will have a contract with a capital advertising agency.
The studio director understands that the contract with the metropolitan agency can significantly change the company’s valuation in the near future and the sale of the share is currently unprofitable for him, but the contract with the agency has not yet been agreed upon and may fall through. But current activities require investment, otherwise the contract with the agency cannot be concluded at all.
The director of a capital advertising agency is not ready to enter into a partnership agreement with the studio right now. Wants to consider alternative options and make sure the studio is reliable. But there is one important order that needs to be placed immediately, and for this we need special equipment from our partner - the studio.

The entrepreneur runs a small seasonal business - a wake station for those wishing to ride on the territory of the city sports park. The business is built on the provision of skiing services and rental of equipment - wakeboards, wetsuits and other things. Things are going well, and the Entrepreneur is already thinking about opening a second ski center. The management of the city sports park, represented by the Director of the management company (MC), entered into an agreement with the city administration to allocate another plot of land for a sports park on the river bank in another area of the city as part of a municipal-private partnership. This means that the allocated territory needs to begin to be developed as soon as possible - to plan the infrastructure and attract residents. The director of the management company knows about the Entrepreneur’s intention to open a ski station in a new sports park, really appreciates his experience and quality of work, but understands that he does not have the money required to open a new station - about 2 million rubles, and he will not earn it during the season . At the same time, a good friend of the Director of the Management Company, an athlete and a wakeboard fan, has long wanted to turn his hobby into income. A good friend has already announced to the Director of the Management Company his desire to become a resident of the new park

Roles and interests:

The director of the management company wants the second station to be open for the new season. Understands that if he gives this project to his Good Friend, the relationship with the Entrepreneur may deteriorate, which may affect the working atmosphere in the city park.
An entrepreneur - he doesn’t want to miss the chance to develop together with the park, he wants to open another ski center in a new promising place. He understands that if the position of a resident in the new park is given to a good friend of the Director of the Management Company, then it makes no sense to expand his business. Three stations are too many for the city, and there are no more suitable places.
A good friend is ready to become a resident of a new sports park, wants to start opening a new wake station and has the necessary resources for this.

The client ordered a car from the dealership, selecting the options he needed. According to the contract, the delivery period is 3 months. A month later, the Manager who accepted the order contacts the client and says that another option is needed to complete the order (since without it the option chosen by the client is impossible). The client refuses the proposed option and the one without which it is impossible.
After three months, the client calls the showroom and inquires about the readiness of the car. The manager reports that the car will only be available in a month, since the options were agreed upon a month later. The client comes to the salon to meet with the Director.

Roles and interests:

The client can return the money or receive the car, or in extreme cases, receive substantial compensation.
Manager - relieve himself of responsibility, maintaining a place in the salon, and not make concessions to the Client.
Director - resolve the conflict without incurring significant costs.

The owner purchased an apartment in a multi-storey building under construction on the 7th floor. A year later the house was completed and the deadline came. However, the developer did not have time to obtain permission to put the facility into operation due to the need to eliminate minor deficiencies.
The Owner had plans to move out of the rented apartment and move to a new one in exactly 3 months, so he agreed to begin renovation work before receiving the keys in exchange for no claims regarding the timing. The owner ordered a design project for the future apartment from the designer in advance, and now, having agreed with the developer, he decided to enter into an agreement with the Finishing Foreman to carry out finishing work in the apartment. At the agreed time, the Owner and the Foreman arrived at the site, walked up to the apartment, inspected the property and signed an agreement the next day.
Two days after the conclusion of the contract, the Foreman and his finishers began work, deciding to begin by dismantling the plasterboard partitions installed by the builders and erecting new partitions from concrete blocks in accordance with the project. Materials were delivered by freight elevator. Two days later, when the partitions had already been dismantled and work had begun on erecting new partitions and plastering the walls, the Neighbor from above appeared in the apartment and said that this was his apartment, and he was perplexed by what was happening.
The foreman called the Owner, and he came to the site. Everyone walked up together and it turned out that renovations had begun in an identical apartment on the 8th floor. It turned out that the construction elevator, when you pressed the number 7, brought you to the 8th floor from the ground (the first above-ground floor is the ground floor with non-residential premises, and the numbering of floors starts from the first residential floor).

Roles and interests:


The owner wants to resolve the conflict at the lowest cost and continue repairs in his apartment. He believes that both are to blame for what happened.
The foreman does not consider himself guilty, because he began renovations in the apartment that was shown to him.
The upstairs neighbor wanted to restore his apartment to its original form; he had no intention of remodeling it.

A new Head of Sales Department has joined the trading organization. To figure out where the “solid” was and where the “empty” was, he began to ask his subordinates a lot of questions.
A month later, the Director called him and said that a tense atmosphere had been created in the team, that his questions were more like interrogations, people were afraid to enter his office. He also told him that, according to his information, some employees are even talking about changing jobs. He is especially concerned about the mood of the VIP Client Manager, whom competitors have repeatedly invited for a higher salary. The director expressed the point of view that you need to learn to talk confidentially with people, rally them around you, inspire and create a team. In turn, the head of the sales department believes that the tension in the department is due to increased control, to which employees are not accustomed.

Roles and interests:

The director is to establish effective work in the department, to prevent the departure of experienced employees who have long-term cooperation with clients.
The head of the sales department is to create an effective sales system, and if necessary, say goodbye to employees who do not fit into it.
Manager for VIP clients - to achieve a weakening of control or a salary increase or to leave for competitors.

A regular client of a travel company and ski tour organizer booked a two-day heliski tour for himself and three of his clients. The tour program includes skiers being transported by helicopter to the top and descending along pristine snow slopes.
At the same time, the Regular Client set a condition - the helicopter must be piloted by his Pilot, one of the most titled pilots in the country and the most experienced in heli-skiing. The director of the travel company agreed with his contractor - the owner of the helicopter - to provide the ordered service. The owner of the helicopter made his demand - he will fly as a co-pilot. Since there were four passengers, and the helicopter had six seats, the Regular Client agreed to this condition.
On the appointed day, the Director of the travel company brought his guests from the airport to the helipad. The owner of the helicopter met the clients and stated that he would pilot the helicopter himself, since the travel company did not provide insurance in case the helicopter was flown by another pilot, and the Owner’s subordinate, a young pilot, would fly in the place of the co-pilot.

Roles and interests:

Regular client - do heli-skiing with your Pilot, maintain your reputation in front of your clients.
The director of a travel company is to carry out heli-skiing, not to lose a Regular Client, and not to spoil the relationship with the Owner of the helicopter. They did not provide insurance because they decided that since Timofey himself would be the co-pilot, insurance was not needed.
The helicopter owner must not allow another pilot to control his helicopter; the equipment is very expensive, because in the event of an accident, the customer will not be able to cover the losses.
The pilot is ready to do his job, believes that he should receive payment for any decision, since the time was spent on preparation and arrival.

The Customer, a large construction company, received a letter from the owner of an apartment in a recently commissioned building. The letter stated that when washing the windows after finishing, scale and scratches were found on all 12 double-glazed windows in his apartment, and the damaged windows should be replaced.
The Chief Engineer of the Customer appeals to the Chief Engineer of the General Contractor with a request to eliminate this remark within the framework of the warranty obligations. The chief engineer of the general contractor refused the request, citing the apartment acceptance certificate signed by the Owner, although the clause on acceptance of windows was not separately stated in the form of the act.

Roles and interests:

Apartment owner - replace damaged windows. It is quite obvious that no welding work was carried out during the final finishing, and the nature of the scale indicates a thermal effect on the glass. The warranty period is 5 years, there are no grounds for refusal.
Chief Engineer of the General Contractor - do not replace damaged windows. When accepting the apartment, there were no comments regarding the windows. The act has been signed. The apartment was in a rough finish, the defects were discovered after the apartment was finished, it is not possible to find the guilty party under these circumstances.
The Customer's chief engineer is to replace damaged windows at the expense of the General Contractor, without incurring the costs himself. It is very undesirable to resolve the conflict with the owner of the apartment, because this is not the first apartment purchased by this owner, and it is very undesirable to spoil the relationship with such a client.